Tel: 07715 546264



Beth opening speaker at East Berkshire Business Show...


Goals - Unsexy but Vital for Successful Change...



Latest News from Making Change Stick

As I write this the rain is falling and most of us are well into business as usual.  Customers and clients are back to the top of our agendas.  What do they want?  How will this change in the future?  And how can I secure more of them (and of their budgets) now?

If customers are at the top of your agenda then how about dropping into the East Berkshire Business Show on Wednesday 18th September at The Centre, Slough?   It looks set to be another great BMG event with over 80 businesses exhibiting, a fantastic full-day programme of inspirational speakers, hands-on workshops, networking sessions, photographers, film production crews, local press and more.  

For the third time running, I have been asked to open the Guest Speaker programme.  I will be leading a session on ‘World Class Customer Service on a Shoe String’.  As well as sharing the latest thinking on customer service, I will be giving you tips on how to make significant changes to your business without spending a penny!  How cool is that!

For more information and to book your place at the show please click here.

Spoiler Alert!!

I will be offering a half price Customer Experience Audit at the show, for those who want to delve deeper into their customer experience.

The Customer Experience Audit includes:

  • A review of your current customer processes, attitudes and outcomes.
  • A presentation to you and your senior team about your current customer journeys and experiences, and identifying any gaps in provision against your vision.
  • Clear recommendations on how to fill any gaps and to place your customers truly ‘front and centre’ is all aspects of your business. And the best bit is that many of the initial steps that most companies need to take are FREE!

If you cannot make my talk but would be interested in the Customer Experience Audit, do let me know, as I will be offering this at half price for any Customer Experience Audits booked in September.

Other Upcoming Talks…

If you can’t make the East Business Show but are keen to attend one of my talks, here are some other upcoming events where I will be speaking:

  • CIPD: 30th September, South Hill Park, Bracknell
  • Bucks Business Breakfast: 18th October, Holiday Inn, Handy Cross
  • ISMM Seminar: 24th October, Thistle Barbican, London

For more details either call now or check out my website.  Also, call me on 07715 546264 or email if you would like a find out more the half price Customer Experience Audit offer.


Beth voted onto Berkshire's Institute of Directors Committee...


The Institute of Directors have been supporting businesses and the people who run them since 1903. As the UK’s longest running organisation for professional leaders, they are dedicated to supporting their 36,000 members, encouraging entrepreneurial activity and promoting responsible business practice for the benefit of the business community and society as a whole.

Covering around 1370 members, the IOD Berkshire branch is led by Chairman Barry Lewis, who, with the help of the volunteer committee and IoD staff, support local members and organise inspirational and valuable business events in the area. For more information visit the IOD Berkshire's website.



Beth speaking at Guildford Means Business Show!

Beth will be speaking at the upcoming Guildford Means Business Show, which is taking place on Wednesday, 15th May at G Live in Guildford.

She will be talking about ‘The Guaranteed Formula for Business Success.’ Is there such a thing as a formula for guaranteed success in business? Are there certain practices that, if done well, and done consistently, will make your organisation more and more successful? 

In this session you will learn:

  • What are the key business practices to grow a successful company
  • How these business practices link together to boost success
  • How to put these into practice to improve returns and grow your business

Well over 100 exhibitors are expected at the show, with massive support coming from the main stakeholders and businesses in Guildford and the surrounding towns and villages. Be inspired and motivated by listening to great speakers, talking to successful local business people and sharing ideas with like minded colleagues.

A stylish exhibition, great seminars, super networking, 1-2-1 advice, the show is simply a 'must' for any business owner or manager wanting to win more business in the Guildford area.

For more information and to book your place click here.


Future of Berkshire Business Show was a great success!

Beth received fantastic feedback from her talk at The Future of Berkshire Business Show where she was the opening speaker. Her talk on 'World Class Customer Service on a Budget: The Journey from Average to Awesome' went down extremely well and people left with some great advice and tips to implement to improve their own customer experience.


Inspire, Drive, Motivate, Change



The Future of Business in Berkshire event - April 2013

Beth is delighted to have been asked to be the opening speaker this year at The Future of Business in Berkshire show, which is taking place on 16th April at the Madejski Stadium in Reading.

She will be talking about ‘World Class Customer Service on a Budget: The Journey from Average to Awesome.’

As well as more than 600 attendees and 70 businesses exhibiting their products and services, there is a fantastic full-day event programme with inspirational and educational speakers, hands-on workshops, networking sessions, stadium tours and more. For more information click here.

If you’d like to attend this event, please let us know and we can point you in the right direction to book.


Beth in the press!

What the Reading Chronicle had to say about Beth speaking at the Business Success in Berkshire show.

Beth Confirmed as Guest Speaker at Business Success in Berkshire Show...

Beth has been invited to be a guest speaker at the Business Success in Berkshire Show which is taking place on Tuesday 25th September, at the Madejski Stadium, Reading. She will be speaking on ‘How to Guarantee Business Success and Growth.’ Beth will also be exhibiting at the event and you can come along to see her at stand 81.

As well as over 60 businesses exhibiting their products and services, there will also be a fantastic full-day event programme with inspirational speakers and hands on workshops. Plus the show will be bringing together over 500 local businesses along with some of Berkshires best networking orgainisations all under one roof to help grow your business.

Beth is able to bring along a number of guests to this event, so please email if you would like to be added to the guest list.

For more details and information on the Business Success in Berkshire show please click here.


What does Beth have in common with Duncan Bannatyne?

Beth has recently been taken on by the prestigious speaker agency Performing Artistes.

Performing Artistes promote speakers, hosts and celebrities for prestigious corporate events. Beth will be in good company with the likes of Duncan Bannatyne, Stephen Fry and Kriss Akabusi who are also members.

Beth is delighted to become a member of Performing Artistes and it is a great testament to the quality of Beth as a speaker.

Performing Artistes have been in the business for over 20 years and have a fantastic reputation for providing the right high quality speakers for events. For more information click here 

For more information on Beth as a speaker please click here. To book Beth for one of your events either contact her direct or via Performing Artistes.  



Beth spoke at The Institute of Sales & Marketing Management

Beth  was confirmed as a speaker for The Institute of Sales & Marketing Management (ISMM). Established since 1911, The ISMM is the UK's only professional body for salespeople and is responsible for establishing benchmarks of professionalism in sales. 
Beth shared her key strategies for business success with the audience, including:

  • The essential business practices that deliver outstanding business performance
  • What it takes to get to the top in your sector… and to stay there year after year
  • How to put these basics into practice to improve returns and grow your business

Beth recieved fantastic feedback on her talk with one guest commenting: "One of the best presentations I have seen in a very long time.Thanks again! Andy"


Beth spoke at the UK’s Leading Business Event

Beth spoke at this year’s Fresh Business Thinking Conference in London. It was a great honour as the conference is the UK’s leading business event for organisations of all sizes that want to improve or grow their businesses.It brought together more than 40 expert speakers, 2000 business decision makers and over 60 exhibitors in one place on one day – it was a great day for learning, networking and reaching new customers.

Beth spoke about ‘Managing Change – A Simple Guide to Making Change Easy.’ Beth knows that the most successful changes in business happen when individuals buy into the change – one person at a time.  Before founding Making Change Stick, she created and delivered the internationally recognised Future Branch Vision at Nationwide Building Society, which took Nationwide’s customer experience from poor to becoming the international benchmark for excellence.  Beth now works with growing businesses to create sustainable and profitable change. 

Managing change successfully is an important challenge for every growing business.  Beth’s talk gave her audience insights and practical tips on how to make change happen easily, how to achieve the results they want, and how to make new changes stick. 

Law firms evolve to survive

Great article from Legal Week on whether legal firms can benefit from the social media revolution:


My view:


In my experience when people look at the future they both under and over-estimate the impact of ‘disruptive’ change.  The over-estimate often comes from the speed at which the proponents of the new technologies (consultants and sellers) suggest their new bit of wizardry will sweep away the world as we know it. 


New technologies are useful only if they fill a genuine ‘problem’ or provide genuine (and valued) USP.  Which is where the under-estimate comes in… Genuinely disruptive industry changes such as a new route to market (the internet), the convergence of technology and telecoms (eg smart phones) or fundamental regulatory changes (such as Tesco Law) always have significant and far reaching intended and unintended consequences.  Many established industry players only recognise this years after the event, when their business has stagnated. 


We are all conditioned to disregarding 99% of messages otherwise we would not have time to do our day jobs.  I work with businesses who look beyond the ‘white noise’ to take advantage of disruptive change.


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